TERMS AND CONDITIONS OF AROMA-DEAL.COM

TABLE OF CONTENTS

ARTICLE 1 Applicability
ARTICLE 2 Agreements and Offers
ARTICLE 3 Prices and Costs
ARTICLE 4 Payments
ARTICLE 5 Delivery
ARTICLE 6 Ownership
ARTICLE 7 Exchange and Right of Withdrawal
ARTICLE 8 Warranty and Liability
ARTICLE 9 Force Majeure
ARTICLE 10 Intellectual Property / Copyright / Trademarks
ARTICLE 11 Privacy and Personal Data
ARTICLE 12 Applicable Law and Jurisdiction
ARTICLE 13 Complaints Procedure
ARTICLE 14 Disputes
ARTICLE 15 Miscellaneous



ARTICLE 1 – APPLICABILITY

These Terms and Conditions apply to all offers, orders, deliveries, and agreements with Aroma-deal.com, unless expressly and in writing agreed otherwise between the parties.

The term client refers to any visitor, natural person, or legal entity of the website who has or will enter into any contractual relationship with Aroma-deal.com.

Accepting an offer or placing an order implies that the client accepts these Terms and Conditions.

If the client refers to their own terms and conditions, these shall only apply if Aroma-deal.com has explicitly accepted them in writing.

Any deviations from these Terms and Conditions must be agreed upon in writing. All other provisions shall remain in full effect.

Aroma-deal.com reserves the right to amend or supplement these Terms and Conditions.

Aroma-deal.com is entitled to use intermediaries or third parties in executing agreements with clients, in which case these Terms and Conditions remain fully applicable.

ARTICLE 2 – AGREEMENTS AND OFFERS

2.1 An agreement is concluded when an order confirmation of a client’s order, placed electronically or by e-mail, has been sent to the e-mail address provided by the client.

2.2 The client and Aroma-deal.com expressly agree that the use of electronic communications constitutes a valid agreement as soon as the order confirmation has been sent. Electronic records of Aroma-deal.com shall, to the extent permitted by law, serve as sufficient evidence.

2.3 If an agreement is concluded in another way than described in 2.1, the signed and dated contract from the client shall serve as the final confirmation.

2.4 All images and information relating to offers are displayed or provided as accurately as possible. Minor deviations shall not entitle the client to compensation or cancellation.

2.5 All offers by Aroma-deal.com are non-binding and subject to availability.

ARTICLE 3 – PRICES AND COSTS

3.1 All prices listed on the website of Aroma-deal.com are in euros and include VAT.

3.2 Aroma-deal.com expressly reserves the right to adjust prices, particularly when required by (legal) regulations.

3.3 The applicable VAT rate, shipping, and administrative costs are listed on the website as much as possible.

3.4 Certain payment or delivery methods may be subject to additional conditions or charges, which will be stated on the website.

3.5 Special offer prices are valid only during the promotional period as stated on the website.

3.6 Special offer prices do not automatically apply to repeat or subsequent orders.

3.7 Aroma-deal.com is not bound by any offer if the client, according to standards of reasonableness and fairness, should have understood that the offer or part thereof contained an obvious mistake or clerical error.

ARTICLE 4 – PAYMENTS

4.1 The client must prepay the total amount due, including VAT, shipping, and any additional charges, to the bank account of Aroma-deal.com, stating the order date and order number. Any international transfer costs are borne by the client.

4.2 If an agreement is concluded as described in Article 2.2, the payment terms specified in the signed agreement apply.

4.3 If the client fails to make payment, Aroma-deal.com is entitled to block or terminate the agreement.

4.4 If a sale is invalid (for example, due to products that cannot be legally supplied), the purchase amount for those items will be refunded within 7 days. Any additional shipping costs resulting from such cancellation may be deducted from the refund.

ARTICLE 5 – DELIVERY

5.1 Aroma-deal.com generally dispatches ordered items within 24 hours after receipt of payment. If an item is out of stock, the client will be notified, as well as in cases where delivery will take longer than two days.

5.2 Delivery times are indicative and shall never be considered binding deadlines. Exceeding the delivery period does not entitle the client to compensation or cancellation, unless the delay is so significant that the client cannot reasonably be expected to maintain the agreement. In such case, the client may cancel the order, and any payment already made will be refunded within 30 days.

5.3 Delivery takes place at the private address provided by the client during the order process. Choosing a delivery address other than a private one (e.g., a business or campsite) is at the client’s own risk.

5.4 If the courier service is unable to deliver the order, it will typically be made available at a pickup point. Clients are advised to regularly check the track & trace information and collect parcels on time. If the parcel is returned to Aroma-deal.com due to non-collection or failed delivery, the client will be charged for reshipping or, in the event of cancellation, the shipping cost will be deducted from any refund.

ARTICLE 6 – OWNERSHIP

6.1 Ownership of the products transfers only when the client has fulfilled all payment obligations to Aroma-deal.com.

The risk of loss or damage passes to the client at the moment the products are offered at the specified delivery address. If the client refuses delivery, any resulting costs or damages are the client’s responsibility.

Returns must be prepaid, include a written reason for return, and be sent in original, undamaged packaging by registered mail.

ARTICLE 7 – EXCHANGE AND RIGHT OF WITHDRAWAL

7.1 The client has the right to cancel the order within 14 days of receipt without providing any reason, provided the item is unused and in its original condition. After cancellation, the client has another 14 days to return the product. The full purchase price, including initial shipping costs, will be refunded. Return shipping costs are borne by the client.

To exercise this right, the client must contact info@aroma-deal.com. The refund will be made within 14 days after notification of the return.

7.2 Return shipping costs are always the responsibility of the client.

ARTICLE 8 – WARRANTY AND LIABILITY

8.1 For all warranty claims, clients must first contact customer service. These warranty provisions do not affect the statutory consumer rights.

8.2 Aroma-deal.com shall never be liable for any damages, unless caused by intent or gross negligence.

8.3 Aroma-deal.com is not liable for consequential, indirect, or business losses, including lost profit or revenue.

8.4 Aroma-deal.com accepts no liability for any health-related issues resulting from the use of an aroma. Please read all general advice, warnings, and instructions carefully.

8.5 If Aroma-deal.com is, for any reason, held liable for damages, the compensation shall never exceed the invoice value of the product concerned.

8.6 Any external links on the Aroma-deal.com website are provided solely for informational purposes. Aroma-deal.com is not responsible for the content or use of third-party websites.

ARTICLE 9 – FORCE MAJEURE

9.1 In case of force majeure, Aroma-deal.com is not obliged to fulfill its obligations towards the client, or the obligations may be suspended for the duration of the force majeure.

9.2 Force majeure includes, among others: telecommunications or internet failures, strikes, fire, business interruptions, power outages, delayed or failed deliveries by suppliers or third parties, and the absence of government permits.

ARTICLE 10 – INTELLECTUAL PROPERTY / COPYRIGHT / TRADEMARKS

10.1 The client expressly acknowledges that all intellectual property rights related to the products, website, and content belong to Aroma-deal.com, its suppliers, or other rights holders.

10.2 Intellectual property rights include, but are not limited to, copyrights, patents, trademarks, design rights, and all related technical or commercial know-how, methods, and concepts.

10.3 Clients are prohibited from using, modifying, or reproducing any of these rights without prior written consent from Aroma-deal.com or the respective rights holder, except for private use related to the product itself.

ARTICLE 11 – PRIVACY AND PERSONAL DATA

11.1 The data provided by the client will be treated confidentially by Aroma-deal.com and used only for the following purposes:

• Processing the order, payment, and delivery to the correct address

• Improving the website’s usability

• Sending personalized offers, promotions, or newsletters

11.2 Aroma-deal.com complies with applicable privacy laws and regulations.

11.3 Aroma-deal.com does not disclose client data to third parties.

ARTICLE 12 – APPLICABLE LAW AND JURISDICTION

12.1 All rights, obligations, offers, orders, and agreements to which these Terms and Conditions apply are governed exclusively by French law.

12.2 All disputes shall be submitted to the competent French court.

ARTICLE 13 – COMPLAINTS PROCEDURE

13.1 The company maintains a publicly available complaints procedure and handles all complaints accordingly.

13.2 Complaints regarding the execution of the agreement must be submitted within 7 days after discovery of the defect, clearly described and in full.

13.3 Complaints will be answered within 14 days of receipt. If a longer processing time is required, the client will be informed within 14 days with an estimated response time.

13.4 If a complaint cannot be resolved through mutual consultation, it becomes a dispute subject to the dispute resolution procedure.

13.5 Clients should first contact Aroma-deal.com in case of complaints. If a complaint cannot be resolved, the client may contact the European ODR Platform at http://ec.europa.eu/odr.

13.6 A complaint does not suspend the client’s payment obligations, unless stated otherwise in writing. If a complaint is found to be justified, Aroma-deal.com will, at its discretion, repair or replace the delivered products free of charge.

ARTICLE 14 – DISPUTES

14.1 All agreements between Aroma-deal.com and consumers are governed exclusively by French law, even if the consumer resides abroad.

14.2 The Vienna Convention on the International Sale of Goods (CISG) does not apply.

ARTICLE 15 – MISCELLANEOUS

15.1 All correspondence should be sent to one of the e-mail addresses listed on the website.

15.2 If Aroma-deal.com tolerates deviations from these Terms and Conditions, whether temporarily or not, this shall not affect its right to demand strict compliance at any time thereafter. The client cannot derive any rights from such leniency.
 

Februari 2023.1